Refund policy
No Refund Policy
At Private Pleasure, we are committed to providing quality products and ensuring every order is carefully packaged and inspected before shipment.
Due to the intimate and personal nature of our products, all sales are final. We do not offer refunds, returns, or exchanges once an order has been placed and processed.
This policy is in place to protect the hygiene, safety, and privacy of all customers.
Exceptions
Refunds or replacements may only be considered if:
- You received the wrong item
- Your item arrived damaged or defective
- Your order was incomplete
To request assistance, please contact us within 48 hours of receiving your order with:
- Your order number
- Clear photos of the issue
- A brief description of the problem
Failure to provide sufficient proof may result in the request being declined.
Order Cancellations
Orders may not be cancelled once they have been processed or shipped.
Contact Us
For any order-related concerns, please contact our support team and we will do our best to assist you promptly and professionally.
By purchasing from Private Pleasure, you agree to this No Refund Policy.