FAQ
What materials are used in your products?
All our products are crafted from premium, high-quality leather. We take pride in the craftsmanship and durability of every piece we create.
How do I care for my leather accessories?
To keep your leather looking its best, avoid prolonged exposure to water and direct sunlight. Wipe clean with a soft, dry cloth and condition periodically with a leather conditioner to maintain suppleness.
Do you offer discreet packaging?
Yes, absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents on the outside. Your privacy is our priority.
What are your shipping options and delivery times?
We ship across South Africa. Handcrafted to order - ready in 7-8 days, delivered in 3-5. You will receive a tracking number once your order has been dispatched.
What is your return and exchange policy?
No Refund Policy
At Private Pleasure, we are committed to providing quality products and ensuring every order is carefully packaged and inspected before shipment.
Due to the intimate and personal nature of our products, all sales are final. We do not offer refunds, returns, or exchanges once an order has been placed and processed.
This policy is in place to protect the hygiene, safety, and privacy of all customers.
Exceptions
Refunds or replacements may only be considered if:
- You received the wrong item
- Your item arrived damaged or defective
- Your order was incomplete
To request assistance, please contact us within 48 hours of receiving your order with:
- Your order number
- Clear photos of the issue
- A brief description of the problem
Failure to provide sufficient proof may result in the request being declined.
Order Cancellations
Orders may not be cancelled once they have been processed or shipped.
Contact Us
For any order-related concerns, please contact our support team, and we will do our best to assist you promptly and professionally.
By purchasing from Private Pleasure, you agree to this No Refund Policy.
How can I track my order?
Once your order is shipped, you will receive an email with your tracking number. You can use this to monitor your delivery status.
Can I customise a product?
We love custom orders! Please reach out to us directly via our contact page to discuss your requirements, and we'll do our best to accommodate you.
How do I contact you?
You can reach us through our contact page or by emailing us directly. We aim to respond to all enquiries within 1–2 business days.